Comercia Global Payments Entity of Payment, S.L. (hereinafter, "Comercia") is the owner of the website www.comerciaglobalpayments.com (hereinafter, the "website") through which Comercia offers information about its products and services and provides customer service. . Comercia is therefore responsible for processing your personal information, in relation to all the information that Comercia collects and receives from you, when you use the website or contract our products. Any person accessing the website will be considered your "user" and accepts expressly, automatically and voluntarily the legal notice in force at the time you access it, as well as the particular conditions that may be applicable. Therefore, we recommend that you carefully read its contents if you wish to access and make use of the information and the products and services offered from the Comercia portal. In any case, Comercia reserves the right to change the structure and design of the website, and to modify or eliminate services and / or products, content or conditions of access and / or use of the website unilaterally, in any moment and without prior notice. The contents of the portal, especially the informative and advertising references, unless expressly stated otherwise, do not constitute a binding offer. 1.
1.Who are we?
Comercia Global Payments Entity of Payment, S.L. is a Spanish company with registered office at Calle Caleruega núm. 102, 28033, Madrid, and tax identification number B-65 / 466,997, and registered in the Mercantile Registry of Madrid in Volume 36770, Folio 106, Sheet No. M-658735. Comercia Global Payments, Payment Institution, S.L., is a Spanish payment entity incorporated in Barcelona, on December 20, 2010, with the prior authorization of the Ministry of Economy and Finance and subject to the supervision of the Bank of Spain. It is duly registered in the Special Register of Payment Entities of the Bank of Spain.
2. Privacy and data protection policy
From Comercia we comply fully with current legislation on the protection of personal data, and with the confidentiality commitments of the banking activity.
When we request the completion of a form or when, in general, we collect personal data, we will inform in any case the client or user of the recipient of the information, the purpose for which the data is collected, the legal basis that legitimizes the treatment and the identity and address of the data controller and the Data Protection Delegate. The personal data collected will only be processed and / or assigned with the expressed purpose, and always with the consent of the user or client.
Likewise, the client or user is informed of the power to exercise the rights of access, rectification or deletion of data, as well as to request that the processing of their respective personal data be limited, oppose the same or request the portability of their data, indicating where and how to go in order to exercise those rights. The owner of the data is also informed that he can be contacted at any time with the Control Authority responsible for data protection through the complaints and suggestions mailbox enabled for this purpose in www.agpd.es.
So that the information we have about you is always up-to-date and does not contain errors, we ask you to inform us, as soon as possible, of the modifications and rectifications of your personal data.
3. Security measures
From Comercia we adopt necessary security measures in order to protect your information.
Specifically, the technical and organizational measures adopted in order to guarantee a level of security appropriate to the risk will depend on the state of the art, the costs of the application, the nature, scope, context and purposes of the treatment, as well as the risks of probability and severity variables for the rights and freedoms of users.
However, the user must be aware that the internet is not 100% secure. We can not promise you that the use of the website is completely secure. Therefore, we encourage you to use the internet with caution, this includes not sharing passwords.
4. Intellectual and industrial property
The texts, images, sounds, animations, videos and other contents of this website are the exclusive property of Comercia or, where appropriate, of third parties that have granted a license or authorization to Comercia for its use. All the logos, brands and industrial designs that appear on this website fall within the scope of application of the industrial and intellectual property rights registered by Comercia, for which any form of exploitation, reproduction, distribution, public communication and transformation without the express authorization of Comercia. By means of these conditions of use, no intellectual or industrial property rights on the website or on any of its parts are transferred or interpreted. It is prohibited to disclose, use, transmit, distribute, reproduce, transform, publicly communicate, make available, extract, reuse, re-send or use in any way, totally or partially, in any medium or medium, the contents of this website belonging to Trade without the prior and express consent of the company, unless otherwise indicated or that its use is done on a private basis and does not violate the rights that the applicable legislation grants to the company.
Comercia does not guarantee continuous access, or the correct visualization, download or use of the elements and information contained in the website that may be impeded, hindered or interrupted by factors or circumstances beyond its control.
Also, we are not responsible for the information and other content integrated into spaces or web pages of third parties accessible from the website through links, hyperlinks or links, or information and other content integrated into spaces or web pages of third parties from which access through links, hyperlinks or links to the website, or the information and content of any third-party website that appears under the appearance or distinctive signs of Comercia, unless expressly authorized.
Together with our information providers we don't assume responsibility in relation to information, content of all kinds, products and services offered or provided through the website by third parties or entities, even if they belong to the same economic Group, and, in particular, for damages and losses of any kind that, linked to the foregoing, may be caused by: (i) absence or deficiencies in the information provided to the users or in their veracity, accuracy and sufficiency; (ii) non-compliance or defective or unpunctual fulfillment of the contracts or pre-contractual relationships; (iii) breach of the obligations incumbent upon the service providers of the information society; (iv) infringement of the rights of consumers and users; (v) infringement of intellectual and industrial property rights; carrying out acts of unfair competition or illegal advertising; (vi) infraction of the data protection right; of professional secrecy and the rights to honor, personal and family privacy and the image of people; (vii) in general, the breach of any laws, customs or codes of conduct that result from application and / or (viii) any decision made depending on the information provided through the Comercia portal.
Also, we assume no responsibility for damages, losses, claims or expenses, caused by: (i) interference, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunication lines and networks, or for any other reason beyond the control of Comercia; (ii) illegitimate intromissions through the use of malicious programs of any kind and through any means of communication, such as computer viruses or any other; (iii) improper or inappropriate use of the website; and / or (iv) security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions thereof.
6. Cookies policy
7. Prohibited and allowed uses
Any type of exploitation, including any type of reproduction, distribution, assignment to third parties, public communication and transformation, by means of any type of support and medium, of the aforementioned works, creations and distinctive signs without prior and express authorization of their respective is prohibited. Headlines. Failure to comply with this prohibition may constitute an offense punishable by current legislation.
However, at your own risk, the user may download or make copies of such elements exclusively for personal use, provided that it does not infringe any of the rights of intellectual or industrial property of Comercia. In particular, you can not alter, modify or delete them totally or partially. In no case shall this mean an authorization or license on the property rights of Comercia or of the companies of its Group.
It is prohibited, except in cases where we expressly authorize you, to establish links, hyperlinks or links, from portals or websites of third parties to "Comercia" websites other than the main page of your portal, accessible at URL http://www.ComerciaGlobalpayments.c
8. Lawful use and good faith
The user recognizes and accepts voluntarily and expressly that the use of the website is made under his sole and exclusive responsibility at all times.
The user agrees to use the website, as well as its services and contents, without contravening current legislation, good faith, generally accepted uses and public order. Likewise, it is forbidden to use the website for illicit or harmful purposes for Comercia or any third party.
By using the website, the user undertakes not to act in any way that could damage the image, interests or rights of Comercia or of third parties; that may in some way hamper the normal use of the website.
9. Customer service
Comercia has a Customer Service Department that deals with resolution of complaints submitted by the customers in relation to their interests and legally recognized rights.
The customers can direct their claims to:
Customer Service Department
Gran Via de les Corts Catalanes, 159, 08014 Barcelona
The deadline to resolve complaints and claims submitted by customers will be of maximum 1 month for general complaints and 15 days for the ones related to payment services. In case of disagreement with the resolution or if the above mentioned period has been exceeded, you can direct your complaint to the Claims Service of the Bank of Spain at C/ de Alcalá, 48, 28014, Madrid, or via web: http://bde.es
Payment services related regulations are detailed below:
Customer Care related regulations are detailed below: